Return & Refund Policy

We accept returns for the following reasons:

• ✅ Wrong item delivered
• ✅ Damaged or defective product
• ✅ Product past expiry date on delivery
• ✅ Item significantly different from description
• ✅ Missing items from order

Note: Perishable items (fresh vegetables, dairy, bread) must be reported within 24 hours of delivery with photographic evidence.

• ❌ Items that have been consumed or partially used
• ❌ Products damaged by customer mishandling
• ❌ Items returned after 7 days from delivery
• ❌ Customised or personalised products

1. Contact us within 7 days of delivery via phone, email, or WhatsApp.
2. Share your order number and reason for return, along with clear photos of the product.
3. Our team will review and respond within 24 hours.
4. If approved, we will arrange a free reverse pickup from your delivery address.
5. Once we receive and verify the product, the refund is processed.

Once your return is received and inspected:

• Online Payments (UPI/Card/NetBanking): Refund to original payment method within 5–7 business days.
• Cash on Delivery (COD): Refund via bank transfer (NEFT/IMPS) within 7–10 business days. Please provide your bank details.
• You will receive an email confirmation once the refund is initiated.

• Cancel before dispatch: Full refund within 24 hours.
• Cancel after dispatch: Not possible. Follow the return process after delivery.
• To cancel, call or email us immediately with your order number.

Reach our support team:

• 📞 Phone / WhatsApp: +91-9876543210
• ✉ Email: info@xiomize.com
• 🕐 Support hours: Mon–Sat 9 AM – 7 PM, Sun 10 AM – 4 PM