Privacy Policy
Last updated: 27 August 2026
At XIOSHOP, your privacy is important to us. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
When you use our platform, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and delivery address when you register or place an order.
- Payment Information: We do not store card numbers. Payments are processed securely via Razorpay and other certified gateways.
- Usage Data: Pages visited, products viewed, search queries, device type, and IP address for analytics and improvement.
- Cookies: Session cookies to keep you logged in and cart cookies to save your selections.
2. How We Use Your Information
- To process and deliver your orders
- To send order confirmation and status update emails
- To improve our website and product offerings
- To personalise your shopping experience
- To send promotional offers (only if you have opted in)
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data to third parties. We may share data with:
- Delivery Partners: Your name, phone, and address to fulfil delivery.
- Payment Processors: Razorpay and other gateways to process transactions.
- Analytics Services: Google Analytics (anonymised) to understand site usage.
4. Data Security
We use industry-standard security measures including SSL encryption, hashed passwords, and secure server infrastructure to protect your data. However, no system is 100% secure and we cannot guarantee absolute security.
5. Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Update your profile information in My Account.
- Deletion: Request deletion of your account and data by emailing us.
- Opt-out: Unsubscribe from marketing emails at any time.
6. Cookies
We use session cookies (necessary for login and cart) and analytics cookies (Google Analytics). You can disable non-essential cookies in your browser settings. This may affect some features.
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.
8. Contact Us
For any privacy-related questions or requests, email us at: info@xiomize.com